Privacy & Return Policy
Kimmy Kim Designs and Gifts (“we,” “our,” “us”) values your privacy. This Privacy Policy outlines the types of information we collect from users of our website (www.kimmykimdesigns.com), how we use that information, and the steps we take to protect your privacy. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number, and mailing address when you place an order, subscribe to our newsletter, or contact us through our website.
Payment Information: When you make a purchase, we collect payment information such as your credit card number, billing address, and other financial data necessary to process your payment.
Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, device information, pages visited, and the date and time of your visits.
How We Use Your Information
Order Processing: We use your personal and payment information to process and fulfill your orders, including shipping your items and providing customer support.
Communication: We may use your contact information to send you updates about your order, respond to your inquiries, and provide information about our products and promotions.
Improvement of Services: Usage data helps us understand how our website is used and enables us to improve our website’s functionality and user experience.
Data Security
We implement a variety of security measures to ensure the safety of your personal information. Your personal data is stored in secured networks and is only accessible by a limited number of individuals with special access rights who are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy.
Return Policy
At Kimmy Kim Designs & Gifts, we are committed to providing high-quality products and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
100% Satisfaction Guarantee
We offer a 100% satisfaction guarantee on all orders. If for any reason you are not satisfied with your purchase, you may return it within 14 days of the purchase date for a full refund.
Return Process
1. Initiate a Return: To initiate a return, please contact our customer service team at [Insert Email Address] or call us at 831-293-7993 within 14 days of receiving your order. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return your item.
3. Pack and Ship: Carefully pack the item(s) you wish to return, including all original packaging, accessories, and tags. Use a secure shipping method to send the item back to us. We recommend using a trackable shipping service for your protection.
4. Inspection and Refund: Once we receive your returned item(s), we will inspect them to ensure they are in their original condition. After the inspection, we will process your refund. Please note that it may take 5-7 business days for the refund to reflect on your original payment method.
Conditions for Returns
– Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.
– Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call 559-575-0156. We will arrange for a replacement or a full refund, including any shipping costs incurred.
Non-Returnable Items
– Gift cards
– Final sale items
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our return policy, please contact us at:
Kimmy Kim Designs & Gifts
Phone: 559-575-0156
Thank you for shopping with Kimmy Kim Designs & Gifts. We appreciate your business and are committed to ensuring your satisfaction.